Verkoopvoorwaarden

Terms of Sale

Last updated: August 2026

These Terms of Sale apply to purchases made through the MAGICPOK online store.

Please read them carefully before placing an order.

1. Products

MAGICPOK sells Trading Card Game and collectible products, including Pokémon TCG, One Piece Card Game and other TCG products.

Products may include:

Booster Boxes
Booster Bundles
Elite Trainer Boxes
Ultra-Premium Collections
Collection Boxes
Tins
Starter and Structure Decks
Individual Booster Packs
Accessories
Individual Cards
Limited-edition and promotional products
Pre-order products

The exact contents, language and edition of each item are stated or shown on its product page.

2. Placing an Order

By placing an order, you are offering to purchase the selected products at the displayed price subject to these Terms.

You are responsible for ensuring that your billing, shipping and contact information is accurate.

An order confirmation will be sent electronically after checkout.

3. Pricing

Prices are displayed on the product page and confirmed during checkout.

Shipping costs and applicable additional charges will be displayed before the customer completes the purchase where required.

In the event of an obvious pricing or technical error, MAGICPOK reserves the right to cancel the affected transaction and issue a full refund.

4. Payment

Orders must be paid using an accepted payment method displayed at checkout.

An order may be placed on hold or cancelled if payment is declined, reversed or identified as potentially fraudulent.

5. TCG Pre-Orders

A product marked PRE-ORDER is not currently available for immediate dispatch.

The expected release or dispatch date will normally be displayed on the product page.

Guaranteed Allocation

When MAGICPOK confirms a pre-order, the quantity ordered by the customer is reserved from MAGICPOK's allocated stock.

We manage pre-order quantities according to confirmed allocations and do not intentionally sell quantities beyond the stock allocated to us.

Our allocation commitment remains subject to circumstances outside our reasonable control, such as a manufacturer or distributor cancelling a product, reducing or failing to supply an allocation, regulatory restrictions, or force majeure.

If such an exceptional event prevents MAGICPOK from supplying a confirmed pre-order, we will contact the affected customer and provide an appropriate remedy, including a refund where applicable.

Release Date Changes

TCG release dates are determined by publishers, manufacturers and distributors.

Release or supply dates may therefore be postponed or changed after an order has been placed.

An estimated date shown on a product page should not be interpreted as a guarantee by the manufacturer that the product will release on that exact date.

6. Product Condition

Unless otherwise indicated, sealed TCG products are supplied in their original retail condition.

Because TCG products are manufactured and packaged by third parties, minor imperfections to external packaging, shrink wrap or cardboard may occasionally occur during manufacturing, distribution or transportation.

This does not affect any statutory rights concerning goods that are damaged, defective or not as described.

7. Randomised TCG Products

Booster packs, booster boxes and similar TCG products contain randomised cards.

MAGICPOK does not guarantee specific cards, rarities, pull rates, card values or investment outcomes from sealed randomised products.

Opening a product and failing to obtain a desired card is not in itself evidence that the product is defective.

Manufacturer-stated configurations or guaranteed contents, where applicable, remain subject to the relevant manufacturer's specifications.

8. Delivery

MAGICPOK ships internationally to supported destinations.

Estimated transit times after dispatch are approximately:

Europe: 3 business days
North & South America: 3 business days
Asia: 5 business days
Oceania: 5 business days

These estimates may be affected by carriers, customs and circumstances outside our reasonable control.

9. Returns and Withdrawal

Eligible customers may exercise their applicable right of withdrawal within 14 days of receiving their goods, in accordance with our Return & Refund Policy and applicable consumer law.

Customers wishing to return an order should contact support@magicpok.com.

Nothing in these Terms limits any mandatory consumer rights.

10. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us promptly.

We may request photographs of the product, packaging and shipping label to investigate the issue.

Where the product does not conform to the contract, the remedies available to the customer will be determined in accordance with applicable consumer law.

11. Customs and International Orders

Customers ordering internationally may be responsible for import duties, customs charges, local VAT or other taxes imposed by their country unless these charges have already been collected at checkout.

Customers are responsible for ensuring that products they order can legally be imported into their destination country.

12. Limitation of Liability

Nothing in these Terms limits liability where doing so would be prohibited by law.

MAGICPOK is not responsible for losses caused solely by circumstances outside its reasonable control, subject to any mandatory rights available to the customer.

13. Consumer Protection

These Terms are intended to operate alongside applicable consumer protection legislation.

If any provision of these Terms conflicts with a mandatory consumer right applicable to you, that mandatory right will prevail.

14. Contact

For questions regarding an order or these Terms of Sale: