Refund policy

Return & Refund Policy

Last updated: August 2026

At MAGICPOK, we want you to be completely satisfied with your purchase. If you change your mind, you may request a return within 14 days of receiving your order, subject to the conditions below.

14-Day Return Period

You have 14 days from the date you receive your order to notify us that you wish to return an eligible product.

To be eligible for a return, the product must be returned in the same condition in which you received it, with all original packaging, accessories and contents.

For sealed TCG products, we strongly recommend keeping the original factory seal intact. Any reduction in the value of a product resulting from handling beyond what is necessary to establish its nature, characteristics and condition may be deducted from the refund where permitted by applicable law.

How to Request a Return

To request a return, contact us at support@magicpok.com within the 14-day return period.

Please include:

Your order number
Your full name
The product(s) you wish to return
The reason for the return, if you wish to provide one

We will provide you with the necessary return instructions.

Products sent back without first contacting us may experience delays in processing.

Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the direct cost of returning the product.

We strongly recommend using a tracked and insured shipping service, particularly for high-value TCG products.

Refunds

Once we receive and inspect your return, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Where required by applicable consumer law, standard outbound delivery costs will also be refunded.

Damaged, Incorrect or Defective Orders

Please inspect your order upon delivery.

If your order arrives damaged, contains an incorrect product, or appears to have a manufacturing or fulfilment issue, contact support@magicpok.com as soon as possible with your order number and clear photographs of the package and product.

Where appropriate, MAGICPOK will arrange a replacement, refund or other remedy in accordance with applicable consumer law.

Pre-Orders

Pre-order products remain subject to applicable consumer withdrawal and refund rights.

Cancelling a pre-order does not affect any mandatory rights you may have under applicable consumer protection law.

Contact

For all return and refund enquiries: